Returns + Exchanges

 

Returns

For online purchases, Edison João will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. 

Return merchandise must be post marked within 30 days from the date of delivery to edisonjoao.com. However, all online purchases must be returned exclusively to edisonjoao.com.  

edisonjoao.com does not provide return shipping labels and shipping charges for returned item(s) are the client’s responsibility. The address for return can be found on your invoice included with your package. 

Merchandise that has been worn, used, altered or damaged will not be accepted. Certain items such as accessories, artwork, and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact. 

Edison João reserves the right to refuse return of any merchandise that does not meet the above return requirements in Edison João sole discretion. 

Merchandise returned to edisonjoao.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable. 

For updates regarding your return, please contact assistance@edisonjoao.com and include the return tracking number. Emails will be responded to within 1-2 business days.

Made to Order items: upon receiving your order request, a edisonjoao online sales representative will contact you to collect your payment information and confirm the delivery window of your order. Please note that once a Made to order has successfully been submitted, it cannot be cancelled, modified or returned for a refund.

 

Exchanges

edisonjoao.com cannot accommodate automatic exchanges at this time. Please return the original item for a refund using the return instructions provided in your shipment and a new purchase can then be placed on edisonjoao.com. Please note that new orders are subject to merchandise availability. 

Merchandise returned to edisonjoao.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.